ISACA CSX-Fundamentals FAQ

For information about the CISA, CRISC, CISM, and CGEIT exams, please visit www.isaca.org/examguide

Can I participate in an ISACA web delivered exam from any location?
Yes, you may participate in a live, web delivered exam from anywhere that is convenient, as long as your computer and Internet connection meet minimum requirements.

How do I know my computer will meet the minimum requirements?
You can visit the PSI compatibility check tool at the following URL:
https://www.examslocal.com/ScheduleExam/Home/CompatibilityCheck

Do I need to install any specific software to participate in the exam?
No software installations will be required. As mentioned above, all you will need is a stable broadband internet connection, a chrome or chromium web browser, webcam and microphone.

How do I schedule an exam?
Before you can schedule an exam, you will first need to register at ISACA.org. Navigate to the MyIsaca tab and use the PSI link under the CSX Exams section to register for the exam you wish to take.. In order to initially schedule the exam a user would go through the (PSI) “PSI” button on the MyIsaca page within Isaca.org

Once you arrive at www.examslocal.com, you will have the ability to select the exam by typing a keyword (i.e. ISACA or Cybersecurity) in the “Search Here”box. At this point you can either continue to the scheduling process or Sign in. If you opt to schedule the exam, then you will be prompted at the last screen to log in through your My ISACA credentials. The system will automatically recognize if you are eligible and will allow you to move forward.

You will then be able to select a preferred date and time for your exam, complete a compatibility check, and to agree to terms and conditions in order to schedule your exam. Please note that exams require a 24-hour lead time to schedule; the earliest date you will be able to select for your exam reservation will be the next business day. The time of your exam based on the timezone that is set on your web browser.

How can I retrieve a forgotten password?
To retrieve a forgotten password please visit: www.isaca.org
Once you’ve reset your password you can sign in via: www.examslocal.com then click Sign In and click the Isaca login button.

What can I do if www.examslocal.com is saying I am not eligible for the exam?
Please verify that you have registered and paid for the exam at www.isaca.org. You should have access to the (PSI) ‘PSI’ scheduling button in the MyIsaca tab of www.isaca.org.

If you still are not eligible for the exam then please email us at examsupport@examslocal.com, or call +1-888-504-9178, +1-312-612-1049 for additional support.

How do I reschedule or cancel an Exam Reservation?
If you would like to cancel/reschedule or launch your exam you will need to enter your ISACA credentials (username/password). In order to do so please:

Visit www.examslocal.com
Click Sign In and click the Isaca logo Button
Enter Isaca.org login credentials
Click My Exams and click on the cancel or reschedule or launch button

What is the cancellation policy for my scheduled exam?
Exams must be canceled or rescheduled at least 24 hours before the scheduled exam time. Failing to cancel or reschedule within this time period will result in forfeiture of exam fees, and your exam credit/eligibility will be considered used.

Can I request a refund from ISACA for an exam registration?
Please e-mail or call:

ISACA Training Department
+1.847.660.5543
training@isaca.org

What will happen if I do not show up for my exam?
By not showing up to your exam reservation on time, you will be marked as a no-show for the exam. No-shows forfeit the money paid for an exam, and no rescheduling is allowed for the exam.

What do I need on the day of my exam?
One form of government issued photo ID (i.e. driver’s license, passport)
You will be required to provide a means of photo identification before the exam can be launched. If acceptable proof of identification is not provided to the proctor prior to the exam, entry to the exam will be refused. You must also consent to having your photo taken. The ID will be used for identity verification only and will not be stored.

Please note that the presented international Passport or government issued form of identification must contain Western (English) characters.

The proctor cannot release the exam to you until identification has been successfully verified and you have agreed to the terms and conditions of the exam. No refund or rescheduling is provided when an exam cannot be started due to failure to provide proper identification.

A computer that meets the minimum requirements provided within the compatibility check:
https://www.examslocal.com/ScheduleExam/Home/CompatibilityCheck

How do I launch my exam? At what time should I arrive for my exam?
In order to launch the exam after it has been scheduled previously:
Visit www.examslocal.com
Click Sign In and click the Isaca logo Button
Enter Isaca.org login credentials
Click My Exams and click the green Launch button

You may start your exam up to 15 minutes before your scheduled start time. You MUST start your exam no later than 15 minutes after your scheduled start time. If you do not start your exam within 15 minutes of your scheduled start time, the system will automatically mark you as a No-Show and you will not be able to take your exam.

Will the proctor be able to access my computer or its contents?
PSI does not install any software on your computer for this exam and, therefore, does not have any access to your computer or its contents.

The only access PSI has to your computer is the webcam and desktop sharing facilitated by your web browser. However, please note that PSI does provide a virtual lockdown browser system that utilizes secure communications and encryption. Upon the completion of the exam all proctor “view-only access” is automatically removed.

How long do I have to complete the exam? When does the timer begin?
The timer for your exam does not start until the exam has been launched by the PSI proctor. The Cybersecurity Fundamentation Certificate exam allows 120 minutes (2 hours) to complete the exam.

When can I expect to receive the results to my exam?
Results are presented as a pass/fail score page at the end of the exam and you will promptly receive an email from PSI confirming results have been sent to ISACA.

ISACA.org will also be updated immediately, and you will be able to view/print a certificate and badge upon passing the exam.