Red Hat FAQ

How do I schedule an exam?
The process for you as a Red Hat candidate is to schedule an individual exam session (IES) with PSI consists of two parts. First you must enroll and pay on Red Hat’s website at:

Upon the confirmation of enrollment and payment you must then wait for Red Hat to process your order. Once processing is completed (1 to 3 business days) you will receive an e-mail from Red Hat with instructions to schedule with PSI.

You can then go to the PSI registration site, and register for the test. As a first time user you will need to create an account in order to redeem your exam eligibility. However, if you have tested with PSI in the past, you will have the ability to log in with your previously created username and password.
If you have tested with PSI or Innovative Exams and have used an email address from one of the following domains, please contact

  • Linux Foundation
  • Accenture
  • MapR
  • Yardstick

To schedule your exam you will have the ability to search for your exam by it’s name, exam code, or sponsor name (i.e. Red Hat). You will then be prompted to enter your preferred testing location and preferred date and time to test. You will also be prompted for your Red Hat Certification ID (if you have been issued one) and must agree to the PSI testing agreement. Please note that exams require a 24-hour lead time to allow for preparation of the virtual machine for your selected exam; the earliest date you will be able to select for your exam reservation is the next business day.

How can I preview exam locations and availability?
To find a location to take your Red Hat exam please visit:, or the PSI registration link,, select the exam, enter a preferred date and time and preview availability. Please note the system will let you know if you are not eligible for the exam but you can still preview availability by clicking the next button a second time.

What can I do if is saying I am not eligible for the exam?
Once you complete the exam purchase you should receive an Order Confirmation e-mail.
Please verify that you have purchased the exam with Red Hat and have allowed up to 3 days for the exam eligibility to be processed. If so, then please check My Account > View Credits and Eligibilities on
If you still are not eligible for the exam and you have received your e-mails from Red Hat then please email Red Hat directly at, and please be sure to provide your order number.
Once eligibility is officially received then you may move forward in scheduling the exam. Once scheduled, you will receive a confirm e-mail with exam reservation details.

How can I retrieve a forgotten password?
To retrieve a forgotten password please visit:

What is the cancellation policy for my scheduled exam?
Scheduled exam times must be canceled or rescheduled 24 hours before their start. Failing to cancel or reschedule within this time period will result in forfeiture of exam fees, and your exam credit/eligibility will be considered used.

How do I reschedule or cancel an Exam Reservation?
If you need to cancel or reschedule your exam, please sign in at, click on “My Exams”, click on your scheduled exam and use the cancellation or reschedule option. For any additional support, you may also feel free to email us at, or call +1-888-504-9178, +1-312-612-1049.

What will happen if I do not show up for my exam?
By not showing up to your exam reservation on time, you will be marked as a no-show for the exam. No-shows automatically forfeit any exam fees or exam credits/eligibilities, and no refunds are allowed for the exam.

What do I need on the day of my exam?
You will be required to provide a non-expired photo identification before the exam can be launched. If acceptable proof of identification is not provided to the proctor prior to the exam, entry to the exam will be refused. Please note that the ID will be used for identity verification only and will not be stored. The name on the identification must match the name on the account used to schedule your exam.

The proctor cannot release the exam to you until identification has been successfully verified and you have agreed to the terms and conditions of the exam. No refund or rescheduling is allowed if an exam cannot be started due to failure to provide proper identification.

Please note that the presented international Passport or government issued form of identification must contain Western (English) characters.

At what time should I arrive for my exam?
You may attempt to start your exam up to 15 minutes before your scheduled start time but please note the exam may not be ready until your scheduled exam time. You MUST start your exam no later than 15 minutes after your scheduled start time. If you do not start your exam within 15 minutes of your scheduled start time, the system will automatically mark you as a No-Show and you will not be able to take your exam.

In addition, failing to appear with within this time period will result in forfeiture of exam fees, and your exam credit/eligibility will be considered used.

When can I expect to receive the results to my exam?
Please allow up to 3 business days to receive your exam results via e-mail from Red Hat.

If after 5 business days business days you still have not received your results please feel free contact Red Hat directly at: