suse_faq

SUSE FAQ

Can I participate in a SUSE web delivered exam from any location?

Yes, you may participate in a live, web delivered exam from anywhere that is convenient, as long as your computer and Internet connection meet minimum requirements.

How do I know my computer will meet the minimum requirements?

You can visit the PSI compatibility check: https://www.examslocal.com/ScheduleExam/Home/CompatibilityCheck

Do I need to install any specific software to participate in the exam?

No software installations will be required. As mentioned above, all you will need is a stable broadband internet connection, a chrome or chromium web browser, webcam and microphone.

How do I schedule an exam?

The initial account registration should take place on SUSE’s site. (If you register with SUSE first, and then register with PSI with the SAME email address, we’ll link the results faster and more accurately.)

Therefore, before you can schedule an exam, you will first need to register with SUSE and obtain an ID number for use during the PSI scheduling process.

Once you have completed registration with SUSE, you can schedule the exam at www.examslocal.com, you will have the ability to select the exam by typing a keyword (i.e. SUSE or “exam name”) in the “Search Here” box.

At this point you can either continue to the scheduling process or Sign in. If you opt to schedule the exam, then the system will later prompt you to create an account with PSI.

You can also choose to register with PSI now and then continue the scheduling process on www.examslocal.com

You will then be able to select a preferred date and time for your exam, complete a compatibility check, and to agree to terms and conditions in order to schedule your exam.

Please note that exams require a 24-hour lead time to schedule; the earliest date you will be able to select for your exam reservation will be the next business day. The time of your exam based on the timezone that is set on your web browser.

IMPORTANT NOTE: We have removed the requirement to enter your SUSE Registry ID from the process. If you use the same email address to register for PSI as you did with SUSE, we will automatically link them in the Credential Manager System.

How can I retrieve a forgotten password?

To retrieve a forgotten password please visit: https://www.examslocal.com/Account/LostPassword

Once you’ve reset your password you can sign in via: www.examslocal.com then click Sign In.

How do I reschedule or cancel an Exam Reservation?

If you would like to cancel/reschedule or launch your exam you will need to visit www.examslocal.com and sign in to your account,

Click My Exams and click on the cancel or reschedule or launch button

What is the cancellation policy for my scheduled exam?

Exams must be canceled or rescheduled at least 24 hours before the scheduled exam time. Failing to cancel or reschedule within this time period will result in forfeiture of exam fees, and your exam credit/eligibility will be considered used.

What will happen if I do not show up for my exam?

By not showing up to your exam reservation on time, you will be marked as a no-show for the exam. No-shows forfeit the money paid for an exam, and no rescheduling is allowed for the exam. No-shows are reported as a FAIL of the exam and therefore are subject to the retake rules.

What do I need on the day of my exam?

One form of government issued photo ID (i.e. driver’s license, passport)

You will be required to provide a means of photo identification before the exam can be launched. If acceptable proof of identification is not provided to the proctor prior to the exam, entry to the exam will be refused. You must also consent to having your photo taken. The ID will be used for identity verification only and will not be stored. The ID must contain Western (Enlgish) characters.

The proctor cannot release the exam to you until identification has been successfully verified and you have agreed to the terms and conditions of the exam. No refund or rescheduling is provided when an exam cannot be started due to failure to provide proper identification.

Please note that the presented international Passport or government issued form of identification must contain Western (English) characters.

A computer that meets the minimum requirements provided within the compatibility check:

https://www.examslocal.com/ScheduleExam/Home/CompatibilityCheck

How do I launch my exam? At what time should I arrive for my exam?

In order to launch the exam after it has been scheduled previously:

Visit www.examslocal.com and sign in to your account

Click My Exams and click the green Launch button

You may start your exam up to 15 minutes before your scheduled start time. You MUST start your exam no later than 15 minutes after your scheduled start time. If you do not start your exam within 15 minutes of your scheduled start time, the system will automatically mark you as a No-Show and you will not be able to take your exam.

Will the proctor be able to access my computer or its contents?

PSI does not install any software on your computer for this exam and, therefore, does not have any access to your computer or its contents.

The only access PSI has to your computer is the webcam and desktop sharing facilitated by your web browser. However, please note that PSI does provide a virtual lockdown browser system that utilizes secure communications and encryption. Upon the completion of the exam all proctor “view-only access” is automatically removed.

How long do I have to complete the exam? When does the timer begin?

The timer for your exam does not start until the exam has been launched by the PSI proctor. The SUSE CLA 12 exam allows 120 minutes (2 hours) to complete the exam. The SUSE CLP 12 exam allows 150 minutes (2.5 hours) to complete the exam.

When can I expect to receive the results to my exam?

The exam results are processed by SUSE and communicated by SUSE to you, the candidate, following the exam grading period. For multiple choice exams, SUSE will communicate with the examinee directly to relay exam scoring information immediately following the exam via e-mail.

For performance based exams, SUSE will communicate the score to the examinee directly following the grading period, which may take from 1-3 days.

 

What happens when I pass the exam?

Your exam results will be passed to SUSE and you will receive further information within 3 to 5 business days, via e-mail.

What happens when I fail the exam?

Your exam results will be passed to SUSE and you will receive further information within 3 to 5 business days, via e-mail.