PSI, LLC provides testing services to exam providers through self-service testing kiosks and/or on-line proctored exams. The exam provider can be a company, school, an organization or an awarding body that offers certification, licensure, admission to a school or an end of term grade.

In order to process your testing records we may receive personal information from the exam sponsor or collect the information directly from you. This information is only collected so that we can provide testing services on behalf of exam providers, process payment, validate your identity during the examination process or process your certification and/or license.

Exam providers may require the collection of your personal information in order to process your certificate, license, admission application, end of term transcript or other application that is related to the testing process. We do not collect any additional personal information that is not required to facilitate the testing process and that is not required by the exam provider.

All information that we collect is stored, transmitted and collected in a secure manner.

Information Collected During the Registration and Scheduling Process

  • In order to create an account and to provide you with user location preferences, we collect first and last name, email address and country.
  • In order to process payment on our site, we will collect your credit card information with accompanying billing information.
  • Some exam providers require the additional collection information such as phone number, home address, employer, employer address, mailing address, date of birth and sex.
  • We collect your IP address to help us with providing you with the nearest testing locations.
  • We use “Cookie” technology to understand where our web-traffic originates from, to provide live “chat” support and to maintain your session information during sign-in, registration and scheduling process.

Information Collected During the Admission and Examination Process.

Upon Arrival to commence exam, we your identity by validating and verifying government issued identification documents. These documents can either be a State Identification Card, Driver License, Passport or other approved government issued documents.

In order to validate the authenticity of your government issued document and to verify your identity, our system scans your document, verifies, stores and transmits some or all of the data from your government issued document including name address, document number, date of birth, social security number, photo and other identifying information that is found on government issued documents.

This data is strictly and only used to validate your identity and to prevent people from carrying out fraud on our testing system. Once your identity is verified, the documents are removed from the system. In cases where fraud occurs or where a person attempts to use an invalid, counterfeit, tampered or illegal document, we reserve the right to store that information indefinitely and to report such attempts to a legal authority and to the exam provider.

In addition we also take your photo before, during and after you finish your exam. Your photo may also be provided to the exam provider as part of their requirement for taking their exams. Some exam providers use photos to issue licenses and certificates, where your photo is part of their testing record.

Your digital photo is also used to prevent cheating during the testing session. A system uses your digital photo to make sure that you have not left the testing session or that someone else is not taking your test during the testing session.

During the examination process we digitally record and transmit live audio and video of you to remote proctors, the testing environment and the testing station. Video and audio may be stored to meet exam provider-required integrity audits. By registering with us to take an exam, you give your consent for your personal information to be transmitted as outlined above, and stored as necessary to meet exam provider requirements.

We use your email address to send information about your future reservation, support issues, exam results or other exam related or reservation related correspondence.

Providing Your Data to Exam Providers

By registering with us to take an exam,  you give your consent for your personal information to be transferred to your specific exam sponsor.

Exam providers require all or some of the personal information that was collected about you during the registration process as well as the exam process so that they can process and issue certifications, licenses or process an admission application. We will transmit all of the required information to the exam sponsor. Please check with your exam sponsor to further understand their privacy policies.

For more information

Please contact PSI at support@innovativexams.com.

Changes to This Privacy Policy

We reserve the right to change, modify or update the terms of this Privacy Policy. New versions of the Privacy Policy can be found on this website.

Last updated June 24, 2014